About Us

Our Values

Empowering individuals to live their lives with dignity and independence by honouring their freedom of choice in every aspect of care.

Respecting and safeguarding the privacy of every individual, ensuring their personal information and dignity are always protected.

Fostering a supportive environment where individuals are empowered to live independently and make their own choices with confidence.

Enhancing the quality of life by providing compassionate care that supports physical, emotional, and social well-being

Building trust through consistent, reliable, and transparent care that prioritizes the well-being and confidence of those we serve.

Creating a welcoming and inclusive environment where every individual feels valued, respected, and empowered to participate fully in their community.

Chartwell Care Services Philosophy

At Chartwell Care Services, we are dedicated to creating an environment that honours freedom of choice, promotes privacy, encourages independence, enhances quality of life, fosters trust, and values inclusion. We achieve these values through the following practices:

Honouring Freedom of Choice

1. Personalised Care Plans: We develop care plans that reflect the individual preferences, needs, and goals of each person we support.
2. Active Listening: We engage in active listening to understand the desires and concerns of those in our care, ensuring their voices are heard and respected.
3. Empowerment: We encourage and support individuals to make their own decisions about their daily routines, activities, and care options.
4. Flexibility: We are adaptable and flexible in our approach, allowing for changes based on the individual’s evolving preferences and circumstances.
5. Education and Information: We provide clear and accessible information to help individuals make informed choices about their care.
6. Respect and Dignity: We always treat individuals with respect and dignity, acknowledging their right to autonomy and self-determination.

Promoting Privacy

1. Confidentiality: We ensure that all personal information is kept confidential and only shared with those who need to know.
2. Private Spaces: We provide private areas for personal care activities and conversations.
3. Respect Boundaries: We always knock and ask for permission before entering a person’s room or private space.
4. Secure Records: We keep all records and documents secure, whether they are digital or paper-based.
5. Training: We regularly train staff on the importance of privacy and the best practices for maintaining it.
6. Clear Policies: We establish and communicate clear policies regarding privacy to both staff and those in our care.
7. Feedback: We encourage feedback from individuals about their privacy concerns and address them promptly.

Encouraging Independence

1. Personalized Goals: We work with individuals to set and achieve personal goals that promote independence.
2. Skill Development: We provide opportunities for individuals to learn and practice new skills that enhance their self-sufficiency.
3. Choice and Control: We offer choices in daily activities and care routines, allowing individuals to have control over their lives.
4. Assistive Technology: We utilize assistive devices and technology that enable individuals to perform tasks independently.
5. Encouragement and Support: We offer encouragement and support, celebrating successes and providing assistance when needed.
6. Adapt the Environment: We modify the living environment to make it more accessible and conducive to independent living.
7. Community Involvement: We encourage participation in community activities and social interactions to build confidence and independence.

Enhancing Quality of Life

1. Holistic Care: We address not just physical needs, but also emotional, social, and mental well-being.
2. Personalized Activities: We offer activities that align with individual interests and preferences to promote engagement and joy.
3. Compassionate Interaction: We foster a caring and empathetic environment where individuals feel valued and understood.
4. Health and Wellness: We encourage healthy lifestyle choices, including balanced nutrition, regular exercise, and mental health support.
5. Comfort and Safety: We ensure the living environment is comfortable, safe, and conducive to a high quality of life.
6. Family and Community Involvement: We facilitate connections with family and community to support social well-being.
7. Continuous Improvement: We regularly seek feedback and make improvements to care practices to better meet the needs and desires of those we support.

Fostering Trust

1. Consistency: We provide consistent care and follow through on commitments to build reliability.
2. Transparency: We communicate openly and honestly about care plans, procedures, and any changes.
3. Active Listening: We show genuine interest in the concerns and preferences of those in our care, and act on their feedback.
4. Professionalism: We maintain a high standard of professionalism in all interactions and care activities.
5. Empathy and Compassion: We demonstrate empathy and compassion to create a supportive and understanding environment.
6. Confidentiality: We protect personal information and respect privacy to build confidence and trust.
7. Accountability: We take responsibility for actions and decisions, and address any issues promptly and effectively.

Promoting Inclusion

1. Cultural Competence: We educate ourselves and our team about different cultures, backgrounds, and experiences to provide respectful and informed care.
2. Inclusive Policies: We develop and implement policies that promote inclusion and prevent discrimination.
3. Diverse Activities: We offer a variety of activities that cater to different interests, abilities, and cultural backgrounds.
4. Accessible Environment: We ensure that our facilities are accessible to everyone, including those with disabilities.
5. Open Communication: We encourage open and respectful communication, allowing individuals to express their needs and preferences.
6. Community Engagement: We foster connections with diverse community groups and encourage participation in community events.
7. Feedback and Improvement: We regularly seek feedback from those in our care and their families to identify areas for improvement and ensure everyone feels included.

By integrating these practices, we create a care environment that truly honours and supports the values of freedom of choice, privacy, independence, quality of life, trust, and inclusion for all those we care for.